MeasamEmergency Workflow UX
Redesigned an emergency call schedule system used by veterinary professionals to coordinate urgent case coverage — reducing lookup time, data-entry errors, and communication gaps during time-critical situations.
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Problem Statement
The legacy system was built for administrative use, not clinical urgency. During on-call emergencies, staff faced slow search results, dense information layouts, error-prone manual entry, and no clear escalation paths — creating dangerous delays in a field where minutes matter.
Methodology
Analyzed existing screens side-by-side with staff during live workflows to identify where time was lost and where errors were most likely to occur.
Redesigned search, navigation, and case information structure — prioritizing speed of access to on-call assignments, contact information, and case history over completeness of data display.
Improved data entry patterns with smarter defaults, inline validation, and clearer field labeling to reduce input errors during high-stress moments.
Results and Impact
30% increase in ease-of-use satisfaction scores from clinical staff post-launch.
Over 50% reduction in time-to-locate on-call assignments reported by users in follow-up sessions.
Measurable reduction in after-hours follow-up calls caused by incomplete or incorrectly entered case data.
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