Problem Statement

The existing system presented several UX-related issues:

• Complex Navigation: Users expressed frustration with navigating the current call management interface, which had an overwhelming amount of information presented at once.
• Inefficient Search Functionality: Locating specific cases or callers was cumbersome, often requiring multiple clicks and insufficient filtering options.
• Inconsistent Data Entry: Input fields lacked clear instructions, leading to mistakes in case reporting and follow-ups.
• Poor Visual Hierarchy: Important information was buried in dense text blocks, making it difficult for users to quickly grasp ongoing cases or urgent tasks.
• Limited Mobile Responsiveness: The design did not adapt well to various screen sizes, impacting users who rely on mobile devices during fieldwork.

Here you can see the old screens,

Solution Overview

To address these challenges, I proposed a series of design improvements:

1. Improved Navigation Design

• Simplified Menu Structure: By consolidating related functionalities and reducing visual clutter, users can navigate intuitively, leading to a more seamless experience.
• Clear Action Buttons: Prominent buttons for essential actions (Save, Close, Re-Open) were designed to enhance accessibility and reduce misclicks.

2. Enhanced Search Functionality

• Advanced Search Filters: Introduced a multi-faceted search function that allows users to filter by various criteria (e.g., client name, case type, exposure signs), leading to quicker access to relevant cases.
• Search Bar Integration: A user-friendly search bar enables quick queries, ensuring users can find information without excessive scrolling.

3. Streamlined Data Entry

• Guided Input Fields: Each input field was annotated with placeholder text and tooltips to provide users with clear guidance on what data is required.
• Smart Defaults: Where possible, fields contain default values or dropdowns for common entries, reducing the risk of user error.

4. Refined Visual Hierarchy

• Visual Grouping: Organized related fields into sections (Client, Callers, Exposure) with clear headings, helping users scan the interface effectively.
• Highlighting Critical Information: Important alerts or data were given distinct colors or symbols for immediate recognition, ensuring urgent cases demand attention.

5. Responsive Design Implementation

• Mobile-Friendly Layout: Redesigned the user interface to ensure functionality on smaller screens, making it accessible for veterinary professionals in various environments.

Results and Impact

• Increased User Satisfaction: Post-implementation surveys indicated a 30% increase in user satisfaction regarding ease of use.
• Reduced Time to Locate Cases: User testing showed a significant decrease in time taken to find specific cases, with some users reporting efficiency improvements of over 50%.
• Decreased Data Entry Errors: Improved data input methods contributed to a noticeable reduction in errors reported during follow-ups.
• Enhanced Collaboration: The clarity of information management encouraged better teamwork among veterinary staff, streamlining communication across departments.

Conclusion

This UX redesign for the PPH/VHL emergency call schedule system successfully addressed key user pain points, resulting in a more efficient and user-friendly experience. By focusing on intuitive navigation, robust search capabilities, improved data entry processes, and responsive design, I contributed to a system that better serves both veterinary professionals and their clients.

Next Steps

• 1. Ongoing User Feedback: Continue to collect user feedback post-deployment to identify any areas for further improvement.
• 2. Regular Usability Testing: Schedule periodic usability sessions to adapt the design to evolving user needs.
• 3. Feature Expansion: Explore possibilities for integrating advanced analytics or reporting features to further assist in case management.

By implementing these solutions, we have positioned the PPH/VHL system as a leading tool in emergency veterinary care.